This Privacy Policy describes how GULAB GROUP OPERATIONS DBA as Merry Acres, also referred to as “The Pub,” “we,” “our,” or “us,” collects, uses, stores, and discloses information obtained through our website, online forms, text messaging programs, email communications, and related services. By accessing our website, submitting information through our forms, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you complete a form, request information, sign up for updates, subscribe to text or email communications, make an inquiry, or otherwise communicate with us. Such information may include your name, email address, phone number, event preferences, reservation details, and any other information you choose to submit.

We may also collect certain technical and usage information automatically when you visit our website. This information may include your IP address, browser type, device type, operating system, referring website, pages viewed, and general usage data. This information is collected to help us maintain the performance, security, and functionality of our website and to better understand how users interact with our services.

2. How We Use Information

We use the information we collect for legitimate business purposes, including to communicate with you, provide event-related updates, respond to inquiries, manage reservations or requests, send promotional communications where you have provided consent, improve our website and services, maintain records, enforce our policies, and comply with legal obligations.

Where you have opted in to receive communications, we may use your contact information to send you text messages and emails regarding events, live music announcements, reminders, special promotions, and other updates related to GULAB GROUP OPERATIONS DBA as Merry Acres.

3. SMS and Text Messaging Privacy

If you provide your phone number and affirmatively opt in to receive text messages from us, we may send you SMS communications related to event reminders, announcements, promotional offers, and service-related notifications. Message frequency may vary, and message and data rates may apply.

Your consent to receive SMS messages is collected through our website forms and is not a condition of purchase. You may withdraw your consent to receive text messages at any time by replying STOP to any text message you receive from us. You may reply HELP for assistance.

We do not sell, rent, or share SMS consent with third parties or affiliates for marketing purposes. We may use third-party service providers, such as CRM systems, messaging platforms, or communications processors, to send messages on our behalf, but such providers may process your information only as necessary to perform services for us and not for their own marketing purposes.

4. Email Communications

If you provide your email address and opt in to receive email communications, we may send you emails regarding event information, promotions, updates, and other communications related to GULAB GROUP OPERATIONS DBA as Merry Acres. You may opt out of promotional email communications at any time by using the unsubscribe link included in the email, where available, or by contacting us directly. Please note that we may still send non-promotional communications related to a request, inquiry, booking, or service interaction.

5. Disclosure of Information

We do not sell or rent your personal information. We may disclose your information only as described in this Privacy Policy and as permitted by law. We may share information with service providers who perform functions on our behalf, including website hosting, analytics, CRM management, messaging delivery, email communications, and technical support. These service providers are authorized to use your information only as necessary to provide services to us.

We may also disclose information if required to do so by law, subpoena, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, enforce our agreements, prevent fraud, respond to security issues, or protect the safety of our customers, staff, or the public.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support site functionality, analyze traffic, remember preferences, and improve user experience. Cookies are small data files stored on your device that help websites operate more efficiently and provide useful analytics. You may adjust your browser settings to refuse cookies or to notify you when cookies are being used; however, some parts of our website may not function properly if cookies are disabled.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. While we take commercially reasonable steps to protect your information, no method of transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining records, complying with legal obligations, resolving disputes, and enforcing our agreements. The length of time we retain information may vary depending on the nature of the information and the purpose for which it was collected.

9. Your Rights and Choices

You may choose not to provide certain personal information; however, doing so may limit your ability to use certain features of our website or receive certain services or communications. You may opt out of SMS communications by replying STOP and may opt out of promotional email communications by using the unsubscribe method provided or contacting us directly.

If you believe the personal information we maintain about you is inaccurate, or if you wish to request an update to your contact information, you may contact us using the information provided at the end of this Privacy Policy. We will review and respond to requests in accordance with applicable law.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media platforms, maps, booking providers, and ticketing services. We are not responsible for the privacy practices, content, or security of any third-party websites or services. Your use of third-party websites is governed by the privacy policies and terms of those third parties, and we encourage you to review them before providing any personal information.

11. Children’s Privacy

Our website and services are not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under thirteen. If we become aware that personal information has been collected from a child under thirteen without verifiable parental consent, we will take reasonable steps to delete that information in accordance with applicable law.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in our sole discretion. Any changes will be effective upon posting the revised Privacy Policy on our website with an updated Effective Date. Your continued use of our website or services after any changes are posted constitutes your acknowledgment of the revised Privacy Policy.

13. Contact Information

If you have questions about this Privacy Policy, or if you wish to contact us regarding your information or communication preferences, you may contact us at: